departments here are so nasty

If i have a question about the major or enrollment they run their mouths with so much ego like they dont care and are constantly pissed. Message them on message center and they just ghost me for a week and then repeat my question back like an answer. So resentful and apathetic if you call them for a simple question.

Oh class full? Shouldve got an earlier enrollment. Shouldve taken it in summer. Try again next quarter as if i havent tried for the past year.

Every time i ask something they are so judgmental. Id very much appreciate some form of advice or suggestion instead of being rude and snarky about how there is nothing that can be done or just being discouraging as if i messed up or im not good enough for the major.