Is it possible to relocate existing JioFiber connection to another state?

Sorry Mods if this doesn’t fit with the theme of this subreddit, but I need some answers on this.

So, I’ve an existing Jio Fiber connection in Nagpur and I wish to relocate it to Kolkata, as I intend to stay here and use it. I raised shifting request via the MyJio app and it accepted it, but the installation guy called me and is saying that it’s not possible to transfer the connection as it’s a different circle and the existing one needs to be surrendered there, and I need to take a new connection in Kolkata.

Has anyone tried to relocate their JioFiber which was purchased in some other state to Kolkata/WB? I think it’s just their sales team pestering us to take a new connection. I already brought my router and other accessories to Kolkata. Any help would be appreciated!