Airline/Metro/Bus websites/apps that give you a hard time?

Hi all,

I'm a university student currently taking a Human-Computer Interaction course. As part of an assignment, my professor has asked us to gather input from people online about transportation websites/app (Airline/Metro/Bus) that they find difficult or frustrating to use.

To clarify, I'm not asking you to do my homework, I’ll be selecting two websites/apps from the suggestions and conducting a detailed heuristic analysis on them myself. If there's a transportation website/app that you feel isn't user-friendly, l'd love to hear about it! I'm not just talking about bad coding, but issues like poor visuals, lack of consistency, inflexible navigation, badly placed icons, confusing help sections, or anything else that makes the experience frustrating or inefficient.

Thanks in advance for sharing your experiences!

P.S. The picture is included just to fulfill this sub’s posting requirement.

Hi all,

I'm a university student currently taking a Human-Computer Interaction course. As part of an assignment, my professor has asked us to gather input from people online about transportation websites/app (Airline/Metro/Bus) that they find difficult or frustrating to use.

To clarify, I'm not asking you to do my homework, I’ll be selecting two websites/apps from the suggestions and conducting a detailed heuristic analysis on them myself. If there's a transportation website/app that you feel isn't user-friendly, l'd love to hear about it! I'm not just talking about bad coding, but issues like poor visuals, lack of consistency, inflexible navigation, badly placed icons, confusing help sections, or anything else that makes the experience frustrating or inefficient.

Thanks in advance for sharing your experiences!

P.S. The picture is included just to fulfill this sub’s posting requirement.