"Console Offline"

I came back to my shop this morning to find that my Ubiquiti Console was offline and my Network Video Recorder was no longer accessible. I have no clue why this happened and I have even less clue how to fix it. I waiting in queue for 4 hours to chat with a representative for them to tell me that "This is a bit beyond what I can do over chat. I'd like to review the information you provided and follow up as soon as possible over email". Three hours later, no follow up email.

- Wifi is working fine

- I can NOT connect to my server locally - I receive this error message

{"error":{"code":500,"message":"Internal Server Error"}}

Does anyone have any advice on how to go about fixing this issue?