Gen 2 cabin overheating

Gen 2 R1S: it's currently 30f out and I've set my cabin to 72f auto. It will continuously keep heating and reach above 80f according to the app. I can see the car calling for cooling (blue) but doesn't feel cool. Setting to LOW the air feels room temp.

Anyone else have this? Am I asking too much to cool cabin with cold temps? It's manageable but interested if others have had this and what was the resolution. I've put in a service ticket but trying to avoid making the trek over+waiting a while