Account deleted

Been using my account for the better part of a decade. I am not one of the panic refunders as I have been through issues with Real Debrid that they have always fixed over the years.

I re-upped my account for 6 months in November and have not put in a support ticket for quite some time.

Today I found out my account 'no longer exists' in their database. I have not done anything different than the last 9 years. There are also a number of points leftover in the account.

I do NOT want a refund, I do NOT want to complain about anything, they always fix it in the end. I just want to continue subscribing.

Has this happened to anybody else?