Error PEB-AB-0002 & no surveys

Two weeks ago, I was getting surveys constantly with no issue both by phone and my computer. Everything was great until I took a survey for MAZE Designs that required them to access my video and audio. I completed the survey and got a code (they claim my survey was unusable 🙄). The next day when I went onto Prolific, the surveys I would try to access pulled up an error code of PEB-AB-0002. I looked it up and it's saying my IP shows I'm out of country. I live and work in Pennsylvania and haven't left the state or more than a 20 mile radius from my home. I use Xfinity for my service. I tried to email Prolific to which I'm told my account is in good standing but I can't do any surveys until I'm back in my home country. .... but I haven't left the country. Has anyone else had an issue with this? If it turn off my wifi and use data on my phone, I can access but immediately turn wifi back on and surveys disappear. I asked my neighbor who is in IT and he's stumped and said other than calling Xfinity, he's not sure what else to do. Help?!