Self serve and checkouts
Self serve/front end worker here. Just got off my shift and this lady got angry at me because the self serve machine was slightly playing up (which I fixed) and she was in a hurry and decided to use the 15 minute parking despite the shop being so busy. Two things that are not my problem.
She complained about how we never open up enough checkouts were open and how these machines are so terrible.
This has raised a frustration of mine that I’ve had for a while: Customers complain, abuse staff at checkouts stating that they’re too slow, don’t smile enough and don’t pack things to there liking.
So we give them self serve which solves pretty much all of those problems and we like 10 of them for convenience. Then they complain that there’s not enough people on checkouts and the typical “you should pay me for doing your job” comment that everyone rolls their eyes to. They really take it out on you when they either can’t use basic technology properly or they think you’re the sole perpetrator behind the technology not working.
Either way you can never please these people. Anyone else feel the same?