Do not use Vinted item verification service

I recently bought an expensive item on Vinted. From the listing, it had all the correct details. Of course, just to be safe I paid the extra 10 euro for the Vinted item service… it was sent to Vinted and passed.

However, when I received the shoes, they were completely different compared to the listing.

When I complained to Vinted immediately during their 2 day cooling off period, they asked for photos of the shoe again to have another look. To my shock, they reinforced their decision… and released the money to the seller!

I contacted the ECC and they said I have no case against Vinted, because they acted within their policies, but against the seller. But Vinted service means they withhold the sellers information, so I can’t do anything.

I find it horrendous that Vinted can offer such a misleading service, that not only offers no guarantees, but in fact actively facilitates the sale of counterfeit items on their platform. Beware