New sole F80 broken??! Install nightmare

Hi all we just received delivery of our new sole f80. We purchased dicks sporting goods and opted to have their subcontracted company assemble the treadmill.

Before they left they asked me to test it so I did. I ran on in a bit but like an idiot I didn’t think of testing the incline. I signed off and they took off. 5 minutes later I tested the incline and heard a loud bang.

When I looked I noticed a pin. When I pulled the pin I noticed it said “pull out this pin prior to incline” This was part of the assembly process that was missed by the assemble guys.

I have 2 questions I was hoping for some guidance on. 1- is the damage here cosmetic or is it possible that this has damaged the treadmills structural integrity.

2- I reached out to dicks and I’m waiting to hear back from them. Am I right that this is on them to resolve. Also Would you request an exchange if you were in this position. Not sure if it’s worth the hassle if it’s cosmetic.

Sorry for the long post.

Thanks

See photos attached of assemble instructions on pin and the damage.