T-Mobile giving me the runaround with my BOGO promo
I had opened my account with a B2G1 promo in May (ID240173). I then did the following:
- Opened 2 more lines taking advantage of another BOGO promo in early June (ID240318)
- Opened 2 more lines taking advantage of another BOGO promo in late June (ID240374)
This brought me to 4 paid lines and 3 free lines. Life had been good since then and I was getting the correct number of free line discounts on my bills (3).
- Last week I opened 2 more lines taking advantage of the current BOGO promo (ID240575). This is where my problems began.
I kept getting a promo dropped off my account (first ID240374, and then when the tried fixing that, now ID240318 has dropped off). I *should* be now getting 4 free lines (and 5 paid lines), but I am now being told by T-Mobile that I was never supposed to get free line ID240318 because that required having 3 paid lines PRIOR to adding that promo. When I ask them to send me the verbiage that says this, they flat out refuse to do so. They also had no explanation for why I was consistently getting this discount before these 2 new lines were added.
Is there a T-Mobile employee here that I can reach out to? Customer Care and T-Force are simply unwilling to hear me out and have their own interpretation of the problem (which never existed before).
This is extremely frustrating, can anyone help?