WTH is going on with LSH?

they are going out of order and insanely behind. people who put orders in 9/30 still have not got invoices. there are people who put orders in after that have received their invoices, paid and have received tracking numbers. this is a complete mess. it’s highly unprofessional the way they’ve handled this. i understand about the hurricane and tirz going off shortage. my complaint is the way this has been handled and communicated. what’s your experience?