TECO says power already restored, but it never came back on

My parents live in Riverview, and basically the whole neighborhood got power back 2 days ago, except for a few streets, including theirs. 5 houses away on the same street has power. The other neighborhood on the other side of the fence in their back yard also got power back 2 days ago.

Their neighbor called TECO today, and TECO insisted we all have power restored already. But obviously that's not true, power never came back. TECO really isn't instilling any faith that they know what they're doing.

I guess to rub things in, my dad got excited as the big dump truck made it's way down the street picking up all the tree debris. He stood out in the front yard and watched as they picked up everyone's debris... until they got 2 houses away, then they just left.