New to Sonos

Last night my Sonos ray was working fine Today I got this blank screen I'm at an absolute loss right now .is this normal for it to show up and then the Ray disappears?

I've tried everything

Can someone please be of assistance

Last night my Sonos ray was working fine Today I got this blank screen I'm at an absolute loss right now .is this normal for it to show up and then the Ray disappears?

I've tried everything

Can someone please be of assistance