BPI SCAM?

Hello? Please help.

Mayroon nawithdraw na almost 5k sa BPI ko last June 13. Napansin ko kanina lang nung magwiwithdraw sana ako, nagulat ako almost 2k nalang natira sa balance ng BPI. Tinignan ko ang transaction history at nakita kong may 5 na transaction na nagsend sa Non BPI Terminal 1414 @ EPS EXPRESSNET. I reported immediately to BPI.

Guys paano nawithdraw without sending OTP at email verification??

Sana mabalik pa!