Suggestions for dealing with bus chaos

We recently moved away from the BSL and now rely on the bus to go north/south, or walk a mile that distance. The buses are often so full that they drive by during the commutes, or if we can get on it’s packed to the gills. If it was just me, I would walk but I have a toddler and it’s really difficult. I wish I had done more research before moving away from the BSL, which was sometimes busy during Phillies games but mostly fine. Is there a channel for feedback that will actually be heard? I know with the financial crisis for SEPTA that things are unlikely to change. I just find it so short-sighted that the city doesn’t make getting to and from work more manageable for folks.