Why I wouldn't use Kaseya in 2025...
I rarely (if ever) post a negative comment about a vendor partner, but this year we have done several M&A deals. On each deal there has been one particular vendor that has stood out (not in a good way). I took a few minutes to record my thoughts on why I would not do business with Kaseya as an MSP. Take it as a lesson on how Private Equity and growth can sometimes lead to poor outcomes for the customer. They can, we all can, do better and it starts with customer service!
See my 3 reasons here: