Railway staff beats up a couple. Demands money.

A couple travelling on a valid ticket were assaulted by a TC as they were disembarking at Hazrat Nizamuddin station after a long and tiring journey. He demanded money for luggage (not sure what that means). The person posing as TC refused to show his ID card and in the end, took cash and issued a rough receipt, without checking or weighing the luggage. All this happened in front of the police barely 10 m away from the scene and the wife was weeping inconsolably throughout. The man was dragged by his crotch and slapped and beaten repeatedly. They were carrying clothes in the bags and the cartons contained books and their laptop equipment. Nothing was against the law. The provocation happened when the man requested the TC to show his ID card, which he refused and began abusing the couple and even threatened that he was carrying his pistol. The railway police and staff did nothing and pressured them to drop the case. The TC supervisor tried to take away the receipt saying that it was issued in error. The CCTV camera also recorded everything. Indian railways, Why Why Why?

Recorded video

Edit 1: As per the victim, the TC stopped the man and very rudely demanded, "ticket dikha be". The man in turn asked him his name and ID. The TC threatened to drag the man to "thana". While the TC was looking at the ticket in the phone, the man asked the reason for stopping him and again requested his ID. The TC said that he is illegally carrying overweight luggage and commercial equipment (by touching and visually examining the luggage). Sensing serious trouble through an unidentified man in railway uniform, the man began recording. The rest is in the video and also available on the CCTV footage. The official duties of a TC prescribed in the railways are listed here.