Loon’s Kanc 8 is trash

I was stuck on Loon's kancamagus 8 lift today for over 50 minutes in 8 degree weather. Kids were crying on my lift because they were so cold. At around 40 minutes, a ski patroller came down below the lift. We expected he would tell us what was going on. Nope, he was just taking a tally of everyone on the lift. Here's the kicker, when we finally got off the lift, Loon gave us a $15 meal voucher for our trouble. That didn't even come close to covering my lunch of a hot chocolate and Mac & cheese.

How is "the most technologically advanced chairlift in the East" (as loon refers to it on their website) so bad at doing its core function of getting people to the top of the mountain?