F1 Authentics Experience?

Hi. I won an auction on f1authentics.com, a Memento company, over 3 weeks ago. I’ve been charged for the item and for the shipping. The only way to contact customer service is via a form on their website. I’ve completed the form 4 times and requested the status of shipping because it has shown “shipping pending” since they took payment over 2 weeks ago. I have had no response to any submission.

Have others had an issue with these guys? My experience so far would suggest to avoid these guys at all cost.

Unless I’ve been scammed by them. Website is auctions.f1authentics.com

Thanks for any help you may have.