Does anyone know why my puck is always coming out this way? [Breville Barista Express]

I have already decalcified and cleaning (though admittedly it had been a while).

I never tried doing more than the recommended cleaning with the tablet. Is it time to take things apart?

I have already decalcified and cleaning (though admittedly it had been a while).

I never tried doing more than the recommended cleaning with the tablet. Is it time to take things apart?