Why even use door dash?

This is a genuine question, why do people even use door dash? Is it really this bad?

It is the only service that I've seen so much consistently bad feedback on. It is absolutely puzzling to me why people would actually make use of it with the absurd over abundance of terrible drivers. As a German, I don't even have it on my continent, yet I see so much negative feedback and frankly absurd scenarios. I actually don't think I've ever seen anyone post about a positive door dash experience anywhere.