Evero users

Hi first time poster. I am a DSP in the NY/NJ area and Evero app is what i use for documentation.
Are any others here who use it?
It's good for speed and convenience but not so great in other ways.
Like when i input staff activity fees or mileage for reimbursement, the family doesn't get an email or notification. Nor are they given an option for one aside from receiving push notifications. The family and I don't want to allow push notifications here but they shouldn't be needed to get a simple email prompt. Then it relies fully on me, the worker to need to remind them when my typed input should be enough. Things can be forgotten and the 90 day deadline can pass. All because there's no option to send a simple email reminder when i input these things.

Another related example would be the use of the staff dashboard (also no notification anywhere for this) which has this creepy way of looking like it's coming from a separate program altogether.
Agency was using it, then suddenly stopped using it (?).
It was to see if my reimbursements were going through. Now i have no way of knowing if i'll be reimbursed because the agency tosses me around when i email them which is another issue.
Any other evero users here that feel my gripe? Comment with your issues if you have any.
Evero does have support but the times i contacted them they were of not much help or were using auto responses.
Thank you