Frozen Account on Xiaohongshu

Hi! Not sure if this is the right place for this so please let me know if there’s somewhere better suited!

I made a RedNote account, posted a picture of myself (non-porn/nudity), and immediately had my account frozen. It wants me to enter a resident ID number to unfreeze and when I tried entering my passport number it didn’t work… how do I get unfrozen and allowed to post?? 😭 I don’t understand what happened. Any help is appreciated!