Seagate is not shipping any orders - What is going on?

I placed an order for a couple of HDDs directly from Seagate about 10 days ago. My order still shows that it has not even shipped yet. So, I get on their support chat, and they tell me "we are experiencing an internal issue and are not able to ship orders at this time." They offer no further explanation, and they can't give me any estimate for when it will be resolved - they can't even tell me if it will be a matter of days or weeks. They never sent me a notification that my order is delayed. Now it seems like none of their products are available from their website. What could cause a major business like Seagate to suddenly shut down direct sales without notice like that. I guess I'll have to cancel my order, which is too bad - it was a really good deal they had - too good, I guess ...