Poste Italiane

I’m an Indian student and I went to a Poste Italiane near suffi to apply for Permesso di soggiorno. Since I’m new to the city I don’t speak Italian and I just know few words. There was a guy in one of the counter who just said no to me when i said i don’t speak Italian and i had to leave without sending the documents. Does anyone have any idea which Poste Italiane has some friendly staff who would not reject someone who doesn’t speak Italian? Kindly help me out!