Is balifasttrackservice.com still active or is it a scam?

I read good reviews here on r/bali about balifasttrackservice.com and decided to book a VIP fast-track service for this Saturday evening. I went through the process, paid, and uploaded my Passport (sus?!), but then... nothing. No confirmation email, and no response on the chat.
The reviews that I saw on this subreddit are from 2 years ago. What could have gone wrong?
Am I too worried?
They were out of business but kept the website on?
Or is it a complete scam?

Thanks for your input! And see you in Bali this weekend!