From A Tim Hortons Employee

Hi, I’m a Tim Hortons worker in rural Saskatchewan.

I recently started working at Tim Hortons and joined this sub consequentially. I'd like to give you a little message from our perspective as I only ever really see the customers side!

When we mess up your orders- we are happy to fix them. If we punch something in wrong, you can KINDLY tell us and it’s an easy fix. In my Tim Hortons, the odd things happens with our machines causing over-cooked bread that we don’t see during rushes, less filled drinks, donuts breaking when we grab them, etc. Please just come up to the counter and let us know. I am literally begging you as a customer to take into consideration that it isn’t just your interaction. There are hundreds, even thousands on busy days of orders we are making.

We are timed, and trying to provide quality service to you.

When going into Tim Hortons please just remember the following:

  • We will happily fix our mistakes.
  • We are people who deserve basic human decency.
  • A lot of our work is with machines (how long stuff is cooked, how much drinks are filled, etc) so be mindful we may not have noticed and just trusted the machine, let us know so we can fix it for you and the next person!
  • We can and will get our managers or refuse you service if you’re going to be extremely rude.
  • We have off days, we get tired, we get sick, so be mindful mistakes can happen (again we will fix them)

Obviously I don’t speak for every Tim Hortons or every Tims worker, but try to remember we’re just trying to make a living and have an okay day.

Thank you for reading, and before you run to the replies saying we should just be better/pay more attention- we are trying. Mistakes get counted and reported to managers so trust me they aren’t intentional. We want you to have good food/drinks, it doesn’t benefit us to give you less than average stuff or service.

Edit: I have responded to about 100 comments and will no longer be responding. Thank you to everyone who has given kind messages and positive feedback. To those of you who read this and are still being rude, I have only one thing to say to you: Grow up and have some compassion.