18 MS 12v Battery died

I'm looking for any insight here on how I can take care of this.

Today it was about 25F degrees and I warmed the car up for approximately 10-15 mins. (Main battery 59%) When I got inside a message said the battery voltage was too low to drive. There were several warnings on the main large screen.

Tesla service stated that I'd need to have it towed into their service center because the 12v battery died. They said this is covered under warranty. My main battery and drive unit are under warranty until 2026 so I assume this includes the 12v.

Is there a way to get this changed myself without the tow process? Also if I did get it towed there, it has no power so how would I put it into tow mode?

I'm looking for any insight here on how I can take care of this.

Today it was about 25F degrees and I warmed the car up for approximately 10-15 mins. (Main battery 59%) When I got inside a message said the battery voltage was too low to drive. There were several warnings on the main large screen.

Tesla service stated that I'd need to have it towed into their service center because the 12v battery died. They said this is covered under warranty. My main battery and drive unit are under warranty until 2026 so I assume this includes the 12v.

Is there a way to get this changed myself without the tow process? Also if I did get it towed there, it has no power so how would I put it into tow mode?