Fragrance discovery set nightmare

Received one of these for Christmas and what an absolute nightmare it’s been trying to redeem it.

First attempt: am told that the voucher requires proof of purchase to redeem , fine .. that’s fair. I reach out to the person that bought me the gift

Second attempt: the set was purchased online so I have a digital receipt and shipping confirmation on hand. Am told this doesn’t work and I need to bring in a loose piece of paper that was in the shipping box. This is contrary to what was disclosed on SDM own online chat bot. Chalk it up to an associate who doesn’t know what they’re talking about

Third attempt: I try a different store with the online proof of purchase, no problems, accepted immediately. The associate goes to swipe the card in the terminal and it won’t work. The manager refuses to manually key the card number in and tells me to call customer service.

What is going on here ? I’ve never had an experience like this with a retailer before. Extremely frustrating. Waiting to hear back

DO NOT purchase these kits , what a terrible customer experience

UPDATE: The fun continues. I was able to redeem the voucher today (at the 3rd store I've been to) with no issue, the associate just typed the card number into the system. However, I believe the manufacturer has screwed up these boxes. I wanted to redeem Armani Code Parfum , this is the fragrance sample that is in the kit, this is the picture on the front of the kit, this is apparently not the fragrance that is listed on the gold card where you make your selection. The associate gave me "Eau de Parfum" because that's what it says on the gold card. These are two different fragrances. I did not even notice until I unwrapped the plastic off the box. Immediately went back to the store to swap them, nothing they can do until Monday.