stolen card to pay
so we have this regular that has been coming in for at least two years now on almost a daily basis. incredibly disrespectful and has been asked to leave on multiple occasions. she’ll bring in her own drinks which we’ve told her multiple times is not allowed and she refuses to abide by any of our policies. she complains about the food almost every time she comes in and expects us to comp it while she gets to keep the food. the last two times this has happened we tell her if you want to keep the food you have to pay for it and if you want it comped then we will take the food from you.
the last time she came in was almost a month ago because our GM kicked her out once again for foul language. she asked to have her meal comped and when he said no she started yelling and swearing.
today she came in and one of our relatively new servers took care of her for the first time. well the owner was in and once again she brought her own beverage. so the owner told her to please leave it in the car or we won’t be serving her. so now she’s pissy and straight up bullying our server. at the end of the meal she asked for some sauce to go with her. usually we don’t make people pay out of courtesy but it definitely is an option if we choose to do so. the server said yes but tells her she has to pay for it. the customer refuses to pay so the server doesn’t bring the sauce. when the customer left the server went to pick up that check and this is what was written: “this is a stolen card used to pay! thanks for the free meal :)”
now i don’t know what she thought she was doing here. it’s not a power play if that’s what she thinks it is. if anything the next time she comes in we have hand written evidence that she steals credit cards..
she finally got the ban!!
so we have this regular that has been coming in for at least two years now on almost a daily basis. incredibly disrespectful and has been asked to leave on multiple occasions. she’ll bring in her own drinks which we’ve told her multiple times is not allowed and she refuses to abide by any of our policies. she complains about the food almost every time she comes in and expects us to comp it while she gets to keep the food. the last two times this has happened we tell her if you want to keep the food you have to pay for it and if you want it comped then we will take the food from you.
the last time she came in was almost a month ago because our GM kicked her out once again for foul language. she asked to have her meal comped and when he said no she started yelling and swearing.
today she came in and one of our relatively new servers took care of her for the first time. well the owner was in and once again she brought her own beverage. so the owner told her to please leave it in the car or we won’t be serving her. so now she’s pissy and straight up bullying our server. at the end of the meal she asked for some sauce to go with her. usually we don’t make people pay out of courtesy but it definitely is an option if we choose to do so. the server said yes but tells her she has to pay for it. the customer refuses to pay so the server doesn’t bring the sauce. when the customer left the server went to pick up that check and this is what was written: “this is a stolen card used to pay! thanks for the free meal :)”
now i don’t know what she thought she was doing here. it’s not a power play if that’s what she thinks it is. if anything the next time she comes in we have hand written evidence that she steals credit cards..
she finally got the ban!!