roblox support is ghosting me

Hey! Basically around 1 week ago at this point I was termed for "terrorism", I sent in an appeal the day of and it was turned down in a record of 1 min after I sent in my appeal so of course I sent in another one and I been ghosted it seems? I tried to make another ticket but they have yet to respond to my first or second ticket! I put lots of money into my account, like headless and other limiteds and I just havent gotten a response from them, it just seems like they actually think im a terrorist. (For the record all I uploaded was a logo that I found online that said "PMC bloxxers")