Rant about rimowa quality
For context, end of August, I purchased a RIMOWA 15 Pro Max Case as a 18th bday gift for myself.This is my first product of rimowa.
Early December I noticed my case was separating from the shell, which gave me a shock.
Messaged my sales associate who told me it is covered by guarantee, which means either repair or 1-1 replacement.
Even worse, I got an email telling me it was totally not repairable, and that even a 1-1 swap is not available as this case is not in production anymore. They offered me a case in 16 or 15 pro but what am I gonna do with it?
They offered me a retail voucher refund with 1 year validity. Mind you I don’t have the cash to splash on a luggage. Terrible experience given the fact that I even just bought 2 card holders before receiving this devastating news.
For context, end of August, I purchased a RIMOWA 15 Pro Max Case as a 18th bday gift for myself.This is my first product of rimowa.
Early December I noticed my case was separating from the shell, which gave me a shock.
Messaged my sales associate who told me it is covered by guarantee, which means either repair or 1-1 replacement.
Even worse, I got an email telling me it was totally not repairable, and that even a 1-1 swap is not available as this case is not in production anymore. They offered me a case in 16 or 15 pro but what am I gonna do with it?
They offered me a retail voucher refund with 1 year validity. Mind you I don’t have the cash to splash on a luggage. Terrible experience given the fact that I even just bought 2 card holders before receiving this devastating news.