Thinborne case - answer from cs - case revision
Hey, I just got the answer from customer support for the Magsafe rings positioning, which is to high on mostly all cases now.
"We sincerely apologize for any inconvenience this may cause and want to make things right for you. You have two options: Return the Case: If you would like to return the case for a full refund. Wait for a Replacement: If you prefer to wait for a revised case. Let us know how you would like to proceed. We are committed to resolving this as quickly as possible and appreciate your understanding and patience. " ~ Thinborne.
I will ask how long it will take and if I have to pay for the revision.
Edit:
"We’re working on a revised version that will be ready by September 25, 2024. We will ship you the updated back cover, and you don’t need to return the old case—just keep it until the new one arrives.
Please fill out the form here: https://thinborne.com/pages/pixel-9-pro-fold-claim
Again, we are very sorry for the inconvenience. As a small business, it’s always a risky challenge to create phone cases for unreleased phones." ~ Thinborne
That sounds okay for me.