Unjust ban

Can anyone help me direct to a place for ban appeals?

BACKGROUND: Old account is banned for 10 years due because “modification tools” were detected on my iphone 10. Mind you getting those stuff is nearly impossible on iphone; otherwords I woke up with a ban just because.

I’ve worked with the PUBG customer support client, which personally is bad. All I get is automated responses and not even a discussion. Can anyone help me guide towards the place I can work this situation out?

If anyone also has a situation similar please give me some advice, specifically with 10 year bans.

I also found my old post was removed by mods. Instead y’all should be helping me out. This time to time makes it frustrating with an account that is invested; I prefer not to start from scratch again