Atome Card Unauthorized Transactions | 3,043.72 FACEBK** Menlo Park USA

I was scrolling my newfeeds sa FB when suddenly I received a text notification that my Atome Card has multiple successful transactions amounting to 3k+ each 5 times, I immediately checked my email and boom lahat ng trasacation receipts are from FACEBK*(10 dig alpha numeric #) Menlo Park USA. I immediately called Atome Support and was promised by an agent named Pat na irerefund naman daw. Then today I got an update na non-fraud daw. Pano naging non-fraud yun eh the card used sa trasanction is an Atome physical card need nun ng pin ko for every trasanction. If yung payment was made online dapat my OTP kaso wala akong nareceive!

Called them again today and investigate daw ulit nila. Matagal ko nang hindi nagagamit tong card na to kasi meron akong CC sa other banks na maganda benefits. Ang mali ko lang hindi ko agad kinancel.

FYI, Hindi din to added sa mga online shops like lazada, shopee, tiktok or grab. Any Idea kung gano katagal maprocess ang refund? Mag papasko isstressin ako nito! Wala din akong pambayad at hindi ko babayaran to!