Quest 2 bricked by updated, RMA cancelled
Hi everyone, I’m currently at my wits end and posting this here to hopefully get myself some help and anyone else who may be still struggling with this.
My quest 2 was affected by the disastrous update, completely bricked and non functioning. This was around Dec 21st, prior to them admitting they created the issue. After being offered a $150 refurbished replacement and refusing multiple times, it finally dropped that there was a major flaw in the update that caused the headsets to malfunction.
Of course I reached out and tried getting this resolved finally to still continue to get the run around, while not offered a $150 replacement anymore being told “we’ll figure it out”. This went on for nearly 10 days, even after Meta finally dropped the link for all Quest 2/3/3s users to use and get their replacements from this.
It all started when I placed my serial number in there and was greeted with the message “your device was not affected”. Great start. I reached out to support who told me to use the link, after explaining how my device is of course accepted and more talking with them about it, around Jan 4th I finally got a rep to issue an RMA. I’d be getting a refurbished Quest 2. Would have been fine with that had it been a reasonable timeframe but over 2 weeks to hear that and be told “it’s a one time deal” considering everything was functioning perfectly prior to their update felt like a slap in the face.
That was until I received my more recent slap. I shipped back my defective headset on Jan 6th, totally fine it’s not working and if they need it back to get me a new one, whatever. Shipping takes a while and on Jan 15th I haven’t heard anything so I check FedEx to see that yes my headset has arrived at Meta’s facility the day prior. I was never notified. I reached out to support to confirm they had it and there weren’t any issues in getting it and was told by a rep that they did in fact have my device and that it was all good. I inquired when I could expect the replacement to be sent to me and they said it would be a couple days.
Now it’s Jan 17th of course and while I wasn’t expecting any news, I wanted to check the RMA request to make sure that the process was at least moving forward since this has been such an ordeal. I type in the RMA number and lo and behold I’m greeted with the message “RMA request cancelled”. No email to inform me that it had been cancelled I had to search for this and randomly see it myself. Of course I reached out today to ask a rep about what was happened to only be told “I’ll send it to a higher team and they’ll reach out via email”.
It has been nearly a full month of this and it is at the point of being absolutely unacceptable. I’ve been as patient as I possibly can be with Meta and of course the support team who has no fault in a majority of these issues but this is just not right anymore. To anyone affected by this issue I hope you haven’t had half as much trouble as I have, and if anyone has I hope seeing this helps and gives some fire to get this resolved. This is beyond ridiculous at this point.
Hi everyone, I’m currently at my wits end and posting this here to hopefully get myself some help and anyone else who may be still struggling with this.
My quest 2 was affected by the disastrous update, completely bricked and non functioning. This was around Dec 21st, prior to them admitting they created the issue. After being offered a $150 refurbished replacement and refusing multiple times, it finally dropped that there was a major flaw in the update that caused the headsets to malfunction.
Of course I reached out and tried getting this resolved finally to still continue to get the run around, while not offered a $150 replacement anymore being told “we’ll figure it out”. This went on for nearly 10 days, even after Meta finally dropped the link for all Quest 2/3/3s users to use and get their replacements from this.
It all started when I placed my serial number in there and was greeted with the message “your device was not affected”. Great start. I reached out to support who told me to use the link, after explaining how my device is of course accepted and more talking with them about it, around Jan 4th I finally got a rep to issue an RMA. I’d be getting a refurbished Quest 2. Would have been fine with that had it been a reasonable timeframe but over 2 weeks to hear that and be told “it’s a one time deal” considering everything was functioning perfectly prior to their update felt like a slap in the face.
That was until I received my more recent slap. I shipped back my defective headset on Jan 6th, totally fine it’s not working and if they need it back to get me a new one, whatever. Shipping takes a while and on Jan 15th I haven’t heard anything so I check FedEx to see that yes my headset has arrived at Meta’s facility the day prior. I was never notified. I reached out to support to confirm they had it and there weren’t any issues in getting it and was told by a rep that they did in fact have my device and that it was all good. I inquired when I could expect the replacement to be sent to me and they said it would be a couple days.
Now it’s Jan 17th of course and while I wasn’t expecting any news, I wanted to check the RMA request to make sure that the process was at least moving forward since this has been such an ordeal. I type in the RMA number and lo and behold I’m greeted with the message “RMA request cancelled”. No email to inform me that it had been cancelled I had to search for this and randomly see it myself. Of course I reached out today to ask a rep about what was happened to only be told “I’ll send it to a higher team and they’ll reach out via email”.
It has been nearly a full month of this and it is at the point of being absolutely unacceptable. I’ve been as patient as I possibly can be with Meta and of course the support team who has no fault in a majority of these issues but this is just not right anymore. To anyone affected by this issue I hope you haven’t had half as much trouble as I have, and if anyone has I hope seeing this helps and gives some fire to get this resolved. This is beyond ridiculous at this point.