Mobilex: I can not recommend

I'll start with the ONLY POSITIVE.

If you are into verizon MVNOs and want cheap service, they are perfect.

THAT is the literal only positive I will say lol.

So I tried to give MobileX a shot and it just didnt go well.

1. That App is terrible

How are we in 2025 and that app is terrible. Like it is giving "I'm a college student from 2001 making a basic app for a Windows mobile phone" type of quality

It is slow. It is clunky and it is not intuitive.

I can over look that.

2. Esim failed

My esim kept failing. It would not install for several hours and support was not of any assistance. So i requested my line be cancelled and refunded.

3. The first Cancellation

They did cancel the line and service and refunded me (since it was only for a few hours). I was happy and content with that even if the service never worked.

The problem is for whatever reason they (about 7 days later) charged me AGAIN for a number I didnt even have any more nor use.

4. Lack of Response time

I tried their phone support and they never connect. Like if you dial 611 or the actual support number you will get some Generic automated message and it tells you to leave your phone number and they will call you back.

Say what? What company does this? Why am I having to leave you a message to reach support?

I submitted a support ticket and that went completely unanswered for DAYS.

5. Second Chance

So i figured why not give them a second chance since I already have been charged and they cant seem to cancel the service. I am in a forgiving mood.

Esim STILL is not working but eventually it randomly connects and I am able to use the service for a few hours and then it stops working.

Data was slow but Calls connected until it stopped working.

6. Second Cancellation

Ticket still unanswered and i am still not receiving a call from support so I tried the live chat.

FOr whatever reason, their Live chat on the actual MobileX website works and their support apparently doesn't.

I spoke to Celia and she was able to (After about an hour) not only cancel and said she removed payment options but refund my money I had been charged.

I did tell her that I wanted to keep the number i had but she somehow cancelled the line so i lost the number. It is what it is.

I am going to assume that MobileX is a VERY VERY VERY small company and the support staff is lacking.

If you need a 2nd line and have low expectations and needs, they probably are a good fit.

I can not recommend them for anyone needing real service and it feels like this is a company who probably wont exist by this time next year.