Is MetroNet Business service better than their Residential service?

MetroNet built out services in my residential area a few years ago. After waiting a couple of years, and talking to neighbors who had made the switch, I switched from Comcast to MetroNet. Long story short, I've been back on Comcast for a while now. A slew of outages, some lasting days, made it unusable for home officing.

I'm curious about their business service though (at a different location, not my residential address). Generally, I would expect residential service to be a lower priority for their support team when there are problems and that business customers would take precedence. Is that truly the case with MetroNet?

Anyone have experience with their business services? From a quote I got a while back, they have Standard, Premium and Elite tiers for business. How much of that is a marketing money grab and how much is legit downtime minimizing service?

My experience with their residential service left a bad taste in my mouth. I'm wondering if I should expect anything truly different from their business team? Is it even a different (more knowledgeable) team or do they just have the same techs working on both the business and residential side?