Lenovo Scammed Me as a Student

I ordered a laptop and returned it using their prepaid label provided by Lenovo, but the package was lost in transit. It has been over 5 months, and despite countless calls to Lenovo support, providing a drop-off receipt, and escalating the issue, I still have not received a refund.

UPS confirmed the package was lost, but Lenovo continues to dismiss my receipt as invalid and refuses to take responsibility, even though their terms of service clearly state they are liable for lost returns.

For context, I live in Vancouver but study in Caledon, Ontario. I flew out for university, and it was there that I decided the laptop wasn’t a good fit and shipped it back for a return. Now, I’m about to graduate, and Lenovo is telling me to fly all the way back to Ontario to report this to local authorities. This is impossible given my tens of thousands in student loan debt and the $5,000 I’m out because of their incompetence.

Lenovo customer support has been a nightmare. They keep giving me the same excuses, closing my cases, or redirecting me to UPS or local authorities, none of which solves the issue. After being on the phone with them for 2 hours, they literally hung up on me.

I just want a refund for the laptop