NHS staff mocks me for seeking mental help.

I'm still in shock and don't quite know what to do about my frustration.

I'm introverted and usually find it difficult to talk about my issues with family and friends. I'm from a cultural background where 'opening up' by the male gender is perceived as a weakness and so I have bottled my feelings for most of the time.

The events of especially the latter part of this year were particularly overwhelming for me: I was scammed out of my life savings, my mum died of cancer and whilst I was withdrawn mourning her death, my girlfriend felt like I wasn't giving her enough attention and so cheated on me multiple times during the period.

I felt devastated and for that reason, started to seek for help from everywhere possible. I felt like these were issues that I could no longer bottle up given how it has begun to affect me.

All of the self-help videos I'd found on YouTube had one phrase in common: seek for therapy and professional help. And so I decided to take the step to doing just that. I thought no one was more qualified than the almighty NHS itself. I was wrong.

The staff who answered the 111 mental health call got all my details and heard my story. He came across as genuine and sympathetic at first, but then forgot to put the call on hold as he tried relaying the message to another member of staff. I could clearly hear him burst into laughter when he was talking about my girl 'f*ing someone else. I couldn't believe my ears and reached out for my second phone to record the latter part of his message: more laughter as he referred to it again!

I couldn't take it anymore, so I hung up. The very place I thought was professional with helping with my mental issues turned out to make it even worse! I immediately regretted this type of "help". I felt shame and saw why my culture encourages men to just suck up their feelings even though it could be dangerous to themselves and others. It was my first time using the NHS mental health service, it has become my last.

I wonder what ways I can help prevent this from happening to someone in the future who may actually resort to self-harm after overhearing such about themselves at their most vulnerable.... because I most definitely felt like it, and have lost both trust and respect in the mental health system as a whole.

Edit: does this amount to the infringement of my right to be treated with consideration, respect and dignity as stated on the Charter of Patient rights?