Limited run games

So I really want to shell out $$ for a physical copy of the remaster via Limited Run Games. I have a couple of questions about this after watching a Calypso video breaking down the recent announcement.

In the video this guy details 3 seperate instances where he had to cancel his LRG orders due to them never getting delivered.

What has been your experience with LRG? Are they truly reliable?

I don't want to pay for something if there is a likely chance it never gets delivered. I'm in Canada for context.