2019 Touring Edition Audio Problem

Hello all, my wife has been having an issue with her Pilot that has got me stumped. Sometimes when she unlocks the doors from the inside with the engine running and music playing, the music will cut out completely. When you unplug your phone from the car, the display says “no audio connection.” Sometimes if you turn the car off, open and close the door, and restart the car it’ll come back on, but this last time it hasn’t resolved itself. Is anybody experiencing a similar issue and or have any suggestions to diagnose and fix?