BCBS or any health insurance outsourcing their customer support was a bad idea.

When people are checking if their stuff is in network or asking questions about their coverage, clear and understandable lines of communication are crucial.

I just had a bad interaction likely because they couldnt 100% understand what I was saying.

I asked them if my PCP was in network and they sent me another card adding them as my pcp again even though the PCPs name was already on my card. I was just trying to double check since I made an appointment the next day. Thankfully the provider is in network but that's a big problem.

They couldn't understand why I was upset. This is health insurance not a phone bill. It's a matter of literal life or death and financial well being to have a clear line of communication.