iCUE Megathread - Patch Notes for 5.23

Ahoy all! New patch means new thread!

5.23 update should be live later today (Jan 14th) on our downloads page or in iCUE itself! If it is not, please post below.

If you missed the first megathread, please feel free to pop over to it to catch up on why we have the iCUE Megathreads. Essentially, we want to hear from the community on their experiences with iCUE. My colleagues and I are checking this thread regularly to assist, see if we notice any patterns, and share feedback to our team.

We are continuing our subreddit rule where "all iCUE related questions and concerns are to be posted here" so that way we can get a better and quicker scope of the issues and raise concerns to the appropriate teams sooner than later while also being able to communicate directly with all of you.

Now onto the 5.23 patch notes -

Known Issues

  • iCUE uninstalling (randomly) - some changes in 5.23 have been made that hopefully addresses this issue for some. It's a bit more complicated to diagnosis this specific issue, so if after 5.23 you have this uninstall issue, please open a ticket with our team AND post down below with your ticket number so I can escalate it to our team.
  • Due to backend updates of iCUE to Qt6, we will no longer be able to support updates to users on macOS 11 and older starting from iCUE v5.23. Affected users will be able to continue using iCUE v5.22 and older but will not be able to successfully update any further.

iCUE 5.23.96 Issues Resolved 

Software Enhancements 

  • Resolved an issue that made it difficult to ‘restore normal operation’ after an alert was triggered from a Hydro Series cooler  

  • Resolved various translation issues with notifications 

  • Resolved an issue that prevented certain toast notifications from appearing for Govee H6061 

  • Resolved various text issues with Govee products  

  • Resolved an issue that caused sensors to display incorrectly on the Dashboard  

  • Resolved an issue with iCUE MacOS that prevented Video Capture effects from playing 

  • DRAM sensors will now display properly after waking the system from sleep or hibernation 

 

HID Product Enhancements 

  • Resolved an issue that caused iCUE to crash when starting the pairing process simultaneously with a macro 

  • Resolved an issue that prevented the deletion of a hardware profile while in Device Memory Mode (DMM) 

  • Resolved an issue with Text assignment playback on keyboards with different regional layouts 

  • Game Mode is now its own tab on the device screen instead of in Device Settings 

  • Resolved an issue with VIRTUOSO MAX that caused Scroll Up and Down remaps to work improperly 

  • Resolved an issue that prevented the wireless icon from appearing properly for the HS70 PRO Wireless 

  • Resolved a battery status on the Dashboard with VIRTUOSO MAX that prevented it from syncing with Device Settings 

 

DIY Product Enhancements 

  • Resolved an issue that prevented certain iCUE LINK products from saving their layouts properly in Murals 

  • Resolved an issue that caused the Lighting Setup Wizard to hang when using it with an iCUE LINK Adapter 

The below issues are ONLY the major tier issues - there are a number of other minor fixes and tweaks as well (things like, say, a keyboard brightness setting reverting to default after waking from sleep on a specific motherboard series or something) - a small number of reports that are being fixed but really not classified as "major" issues due to the small number or relatively low impact.

Here is the list.

JANUARY 14TH KNOWN ISSUES LIST

  • Mouse refresh rate drops when in iCUE window - this is not an iCUE issue, it's related to the NVIDIA Control Panel from internal testing. If you do not have the NVIDIA Control Panel and are experiencing this issue, please post below.
STATUS / PRIORITY Issue Reported ETA for Fix  Notes
HIGH Uninstall issue - iCUE has been reported to "uninstall itself" TBD Some changes were made on the back end that should hopefully address this issue for some of you. If you witness the uninstall issue after 5.23, please open a ticket and post below with your ticket number so I can share with the team.
HIGH iCUE causing Game/Frame stutters TBD In testing, validations to define reproduceable environment for dev. ETA on fix incoming.
HIGH Nexus: Crashing iCUE TBD Work Around: Unplug Nexus, Open iCUE, Create new iCUE Profile, Plug Nexus back in. If issue persists after doing this, please post below.
HIGH Dashboard - panels/tiles rearrange themselves every time they open the dashboard TBD In testing
Fix Coming Memory - Mixed Profile Message TBD This is not an error but just a rewording that needs to happen. ETA on which update will have that corrected TBD

Let us know your experience with the latest update or any issues you've been experiencing with iCUE, below!

Please upvote any comment that represents your issue as that gives me another visual way to track ongoing issues.

If you find that you're having an issue that is noted as fixed, please grab your iCUE logs and send in a ticket to our team. Then comment down below your ticket number and the issue you're having so we can help get those tickets sent to the right person!

Thank you all for being part of the community and reading through this thread!