Person at the register wouldn’t let me use the free guac coupon code

I went to chipotle with my partner for dinner and thought I might as well use the free guac code I have in the app.

To start off, they were barely putting any food in the bowls but we decided not to comment on it. We go through getting our food, get two bowls. My partner was ahead of me so he made it to the register first. She rung up both of our items and asked him “do you need anything else?”, he said no in response. By that time I made it to the register with my food ready as well so I pulled up my coupon and tried to scan it but it won’t go through.

The girl rolls her eyes at me and tells me how it’s not going to work because she already put the order through. My partner and I looked at her confused and she rudely looks at my partner and says “you SAID you didn’t need anything else.” At this point we are very confused so we say “Ok, can you cancel it? And put the order again”. She says no. Then I asked her how I can use my coupon because I really want the free guac and she points to the very long line and says “you can pay for this, get back on the line and get yourself a side of guac and then use the code”. But I didn’t want to do that, I wanted to get my free guac with my food. It defeated the whole purpose of me going there if I had to pay MORE to get a coupon code to work.

We were both really tired and just asked again if she could cancel the order and put it in again. we were so confused by her telling us yet again no because there are so many scenarios that you’d have to modify an order, like you might need something else, or the person at the register accidentally charged you for something they shouldn’t have so we couldn’t fathom why she couldn’t just cancel that order and put it in again.

Anyway, it was mostly her attitude and the way she was speaking to us rudely that we ended up telling her that we didn’t want the food because we solely came to take advantage of a coupon code and she said ok and we walked out. We were already unhappy by how little food they had put in the bowls and to top it off the girl at the register kept rolling her eyes at us. At that point I had lost my appetite because I didn’t know what my partner and I did to deserve to be spoken to so rudely.