Account deleted for no reason

I haven’t played carX street in a while and when I decided to get back on and redownload the game, i tried to log in said my email wasn’t linked to a account sent a email and all i got back after showing proof i spent money and had a account all i got was “this means your account was deleted” deleted? Seriously? I was gone for a few months and they just delete my account after putting hours and money into this game. Has anyone else experienced this or know how to get a refund?