Phone call help

Bought this car from Toyota used and when I do hands free calls I can hear the person but they cant hear me, both on Bluetooth and CarPlay. Any ideas? I also can’t get my Toyota app to connect with the car. Thanks All.

Bought this car from Toyota used and when I do hands free calls I can hear the person but they cant hear me, both on Bluetooth and CarPlay. Any ideas? I also can’t get my Toyota app to connect with the car. Thanks All.