Grilled Vegan

Delicious vegan fast food, but their customer service is terrible.

They didn’t have my order, so they just left it off the order. The polite thing would’ve been to call and ask if I wanted a substitution, as it was a sandwich, not like a side or drink, clearly my dinner. But they just sent my order out hoping I wouldn’t notice (I had to get the items refunded by Grubhub myself). So in a fit of hanger, I commented as such on their Instagram. They responded by deleting the comment and blocking me from tagging them. So… they can’t be bothered to pick up a phone for the bare minimum of customer service, but they have plenty of time to scroll instagram. Makes me not want to order from them ever again, and tell others not to patronize them as well.

Edit: since clearly the owner is here rudely commenting, I’ll list similar vegan restaurants I’ve ordered through the apps that have unfortunately run out of items recently and have either called to see if a substitution can be made or just refunded automatically.

Soulkofa

Ro’s Diner

Garden Carver

Amituofo

Toad Style

Modern Love

Gold Sounds