Is this company a scam?

I ordered an "in stock and ready to ship" item on December 16th. I have received ZERO communication on this order other than immediately after placing the order saying it was confirmed.

I've reached put via email, phone, chat..... and was basically told they were overwhelmed with orders. OK, fine, but why can't you communicate that to people who have given you their money?!?!

Still waiting on any sort of ETA. What gives birdfy?! I'm going to give it another day and then I'm reporting this company to the BBB and doing a charge back.

Can someone on here confirm if this is a scam? Do I need to escalate this further?